Frequently Asked Questions
What do I need before mailing my device for a repair?
Make sure the form is completed at the time of purchase. Remove any cases or accessories and deactivate any lock screen passwords. (This allows us to test your device before mailing it back to you)
Are shipping costs included?
At the moment shipping is not included. Shipping cost will be paid by client and the device can be mailed through any service of your choice. We’ll of course take care of the cost to ship it back to you.
How should I pack my device?
Your device must be securely packaged with some padding all around to ensure there’s no damage during delivery. We recommend using foam or packing peanuts.
What if device is damaged during delivery?
Elite Wireless is only responsible for the repair requested at time of purchase. We are not responsible for any other malfunction to the hardware or software.
What happens after I ship my device for a repair?
You’ll receive a notification email that we’ve received your order. Then you’ll get a second email once your device arrives at our shop in Idaho. We’ll keep you updated and let you know when your device is ready to be shipped back to you.
What is the turnaround time?
Device repair / unlock turn around time is 4-5 business days from the day the device is delivered.
What is your warranty on device repairs?
What is your warranty on device unlocks?
We offer a 6 month warranty starting at the time of unlock completion. You are welcome to fill out a support ticket if you are still having trouble and we’ll take care of the rest.
What happens after i ship my device for a repair?
What is the return policy?
Did you change your mind about a repair or unlock? Or did your device started working magically? No problem, you have 24 hours to cancel your order.
Mail in your device for a repair or unlock.
It’s as easy as 123
NICELY BOX UP YOUR DEVICE
Make sure your device is securely packaged to ensure there's no damage during delivery.
- Remove all accessories before shipping.
- Remove all lock screen passwords.
MAIL IT IN
Feel free to ship your device through the mailing service of your choice. Ship your device to this address:
WE'LL TAKE CARE OF THE REST
We'll notify you via email once your device has been delivered to our shop. We'll start working right away and you are always welcome to give us a call or send us an email to request a status update. We'll ship your device safely approximately 5-7 business days after we have received it. Your phone will be tested thoroughly before mailing back to you to ensure the repair has been successfully completed.
Do you live in Idaho?
Pick up and drop off available in store!
Just come on in and drop off your device in person. We’ll take care of the rest and let you know when it is ready for pick up.
Still have some questions?
Give us a call or shoot us an email and
we’ll be happy to help answer all your questions.